Dawaleeb ("Dawaleeb.com") is committed to protecting your personal information and being clear and transparent about what information we collect and how we will use it. This policy explains how any personal information we collect when you use our website or digital services, or that you provide to us, will be processed by us.
Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it.
Who we are and how we can be contacted.
2. Policies and information, you should read.
(a) Additional privacy policies
(c) Our Terms of Website Use
(d) Linked Platforms
(a) Additional privacy policies
(c) Our Terms of Website use
(d) Linked platforms
Our site may, from time to time, contain links to and from our websites and digital platforms of our partner networks, advertisers, affiliates, and social media pages. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
3. Information we may collect from you
We may collect and hold the following information about you:
While we like to retain reviews and feedback from you to help other website users, we will anonymize or delete your reviews and feedback after 5 years. Any information collected pursuant to a survey or questionnaire will be deleted within 3 years of you submitting your responses. Any information retained will be anonymous data only.
If you register for any of our digital products or services via an account we will request information to enable us to identify you and provide the products and services to you Account Data.
Account Data will be processed for the purpose of operating our websites, providing digital services you sign up for, communicating with you about those digital products and services and maintaining back-ups of our services.
Account Data will include your full name and email address. We may also ask you to set a password so you can securely log back on to your account at a later date.
The performance of the agreement between you and us for the provision of the digital product and services is the legal basis for processing Account Data.
This data is retained for as long as the customer continues to have an active account with Dawaleeb.com. If you do not access your account for 24 months, we will delete your account data so that we do not keep information for longer than is necessary. You can of course, create a new account if you like.
If you request further information from us by signing up to receive any of our newsletters or marketing communications Marketing Data. See section 5 below for further information.
Marketing Data is processed for the purposes of sending you the relevant notifications and/or newsletters you have requested.
We will ask you for your name and email address so we can send you the information requested.
The legal basis for this processing is consent.
We will generally send you marketing communications until you choose to unsubscribe from receiving them. However, if we have not heard from you for a while or notice that you have not opened our emails in a period of 36 months, we will remove your details from our database.
You can re-subscribe at any time you like.
Information you provide us when using location services, for example our Garage Search facility Location Data.
Location Data is used to identify Fitting Partners in the surrounding location and to perform area-based address lookup at checkout.
To use some of our services we request area.
The performance of the agreement between you and us for the provision of the digital product and services is the legal basis for processing Location Data.
Location Data is not retained except when a sale is successfully completed when the data becomes part of the Purchase Data or when you subscribe/create an account.
Information you provide us when using Vehicle search, or Tyre search Vehicle Data. Vehicle Data is used to identify tyres which may be relevant for your vehicle.
To use some of our services we request a vehicle registration.
The performance of the agreement between you and us for the provision of the digital product and services is the legal basis for processing Vehicle Data.
Vehicle Data is not retained except when a sale is successfully completed when the data becomes part of the Purchase Data or when you create the parameters and data required on “My Garage”
Information you provide us when you communicate with us, e.g. by email or contact us form via our websites or through the live chat function on our website Communication Data.
This information is used to enable us to respond to or following up on your comments, queries or questions.
Information may include your full name, your email address, and other personal data you provide us to enable us to deal with your communication.
We will use our legitimate interests in the assisting you and answering your communications as the legal basis for processing Communication Data.
We will hold on to Communication Data for as long as it is necessary to enable us to deal with the matter relating to that communication. Once your matter has been dealt with, unless we inform you otherwise, we will delete Communication Data within 36 months.
When you provide us information (for example, the information set out in the scenarios above), in some cases we will also ask you for additional, voluntary information. This information will be identified as optional and is used to help us better understand our customers and tailor our services to them.
We also collect and use aggregated data such as statistical or demographic data Aggregated Data. Aggregated Data may be derived from your personal information but does not reveal your identity in any way. For example, we may aggregate your Usage and Device Data to calculate the percentage of our website users accessing a specific feature or product on our website. We may disclose Aggregated Data to third parties. No personal information is shared.
Sensitive Personal Information
While we do not request sensitive personal data, we do have sections on our websites where you can submit additional information, for example, when you submit a review. If you submit information on these free text sections, only submit information you are comfortable providing and always bear in mind that it may be sensitive information. If you submit reviews or feedback for our website, please remember that this information will be visible to other users of our website.
4. Marketing Communications
When you sign up to receive any of our newsletters or marketing communications, we will use the information you provide us, usually just your name and email address, to enable us to send you our newsletters, promotions, and other communications you have requested.
If at any stage you wish to unsubscribe from receiving marketing communications, you can use the unsubscribe link at the bottom of any communications received. Alternatively send an email to info@Dawaleeb.com or write to us to let us know you would like to not received any further communications from us.
Existing customers who have signed up for an account can log in to the My Account section on our website to change their marketing preferences.
5. Information we collect about you from other places
To enable us to provide you with our products and services, we may receive personal information about you from other sources, including:
The legal basis for this processing is to help us improve our products and services and ultimately create more value for you.
6. Sharing your personal information
The recipients of your personal data are limited exclusively to the people who have a need to know such information to perform their responsibilities. We may share your personal information with the following:
7. How long will personal information be kept by us
Please see section 4 above. While we do everything we can to comply with these retention periods, if there is a legal, accounting or tax reason why the information is to be held for longer, we will only retain the information for as long as necessary to satisfy that legal, accounting or tax reason.
8. Your rights under data protection legislation
Data protection legislation provides you with certain rights when it comes to the processing of your information. These are the right to:
(a) be informed
(b) access your information
(c) correct your information
(d) delete your information
(e) restrict processing
(f) transfer information
(g) object to processing
(a) The right to be informed
9. About Data Security
Dawaleeb.com has implemented measures to protect the privacy, security and integrity of your personal data. Access to personal data is restricted to those employees and service providers who need to know this information and who have been trained to comply with rules on confidentiality.
We do not store payment information and securely transfers this information to the payment provider who will process the payment transaction, complying with PCI & DSS standards in respect of processing credit/debit card payment.
We may change our policy from time to time. Any changes we make to this policy in the future will be posted on this page. If you have an online account with us, we may notify you of any changes by email or through your account the next time you log on.